1. How do I purchase the voucher from MHmall?

Please follow the simple steps below: –

Step 1: Go to www.mhmall.malaysiaairlines.com.

Step 2: Tap on one of the vouchers and select the quantity. Click “Add to Cart”.

Step 3: Click “Checkout” and fill in the “Billing Details”.

Step 4: Tick the box to indicate you have read and agree to the T&Cs. Proceed to click on “Proceed to Payment”.

Step 5: Allow the payment page to load. Then proceed to make the payment using your credit / debit card.

Step 6: Payment is successful, and your order is completed.

2. Will I earn Points when I pay using any credit  / debit cards at MHmall?

No.

3. Is there a surcharge when I pay using my credit / debit cards at MHmall?

No surcharge.

4. How do I get my invoice for my purchase?

Upon successful purchase of the voucher, you will receive your invoice via email confirmation from MHmall.

5. Can I request for a refund / cancellation if I am not able to utilize the purchased voucher via MHmall?

Once a voucher is purchased, no refund / cancellation is allowed.

6. How do I use / claim the Enrich voucher (Buy Enrich Points)?

Points will be credited to your account within 24 hours. If you have not received the Points after 24 hours, please reach out to MHmall at [email protected]

7. What if my purchased voucher via MHmall has expired?

All expired vouchers are voided automatically and cannot be refunded. We are unable to extend the validity of the vouchers as the vouchers have a fixed validity upon purchasing.